Free shipping from €45 to NL & BE•
100% satisfaction guaranteed•
Order before 10:00 AM on workdays = sent same day•
Free shipping above €75 to DE •
Plant-based and vegetarian-friendly options•
Private Label Productions upon request•
Newsletter subscription = Exclusive promotions •
Worldwide shipping•
Gift Boxing Available•

You have questions.
We have answers.

FAQ

ordering

Ordering from our webshop is easy and convenient. Start by navigating to our product pages and select the items you wish to purchase. Click “Add to Bag” for each item. Once you’ve chosen all your items, click on the “Bag” icon at the top of the page. Review your items and then proceed to “Checkout”. Here, you’ll need to provide your shipping information and select your preferred payment method. After payment is confirmed, your order will be processed.

We accept a variety of payment methods for your convenience. These include Creditcards, PayPal, Ideal and Direct Bank Transfer. The availability of these methods may vary based on your location.

Your safety and security are our top priorities. All transactions on our webshop are encrypted using secure socket layer (SSL) technology, and your credit card information is never stored in our systems. We also adhere to the highest standards of privacy and data protection.

Once your payment is confirmed, your order is processed within 24 hours. After processing, shipping times vary based on your selected delivery method and location. Standard shipping typically takes between 2-5 business days in the Netherlands, Belgium and Germany. Order before noon and your order gets shipped that same day.

We offer several shipping options to meet your needs. Standard shipping typically takes between 2-5 business days in the Netherlands, Belgium and Germany. Order before noon your and order gets shipped that same day.

After your order is shipped, you’ll receive a confirmation email that includes a tracking number and link. By clicking on the link or entering the tracking number on the shipping carrier’s website, you can monitor the progress of your shipment. If you encounter any issues, feel free to contact our customer service team.

Yes, all products listed on our webshop are typically in stock and ready to ship, unless otherwise noted on the product’s page. In the rare event that an item is out of stock after your order is placed, we will contact you to discuss options, which may include waiting for restock or canceling the item from your order.

FAQ

Saus Guru Products

Saus.Guru is a premium sauce brand that prides itself on delivering high-quality, flavorful sauces to enhance your culinary experiences; for the Love of Taste. We meticulously craft our sauces using only the finest ingredients, combining traditional techniques with sometimes traditional and sometimes innovative & trending flavors. Our mission is to elevate everyday meals into gourmet dishes, providing our customers with a taste adventure unlike any other.
Saus.Guru offers a wide variety of sauces to cater to diverse tastes. Our range includes BBQ sauces, hot sauces, marinades, culinary sauces, limited edition specialties and collaboration sauces with Michelin starred chefs and celebrities. From sweet and smoky to fiery hot, tangy, or umami-rich, we have a sauce to enhance every meal.
Yes, at Saus.Guru we cater to a wide range of dietary needs, including vegan and vegetarian diets. We offer several sauces that are free from animal products. However, we recommend always checking the product label or the product description on our website to ensure the product meets your specific dietary requirements. If you have any further questions, don’t hesitate to contact our customer service team.
Many of our sauces are gluten-free, but not all. Specific product information is provided on the product packaging and on the product page of our webshop. If you are gluten intolerant or have celiac disease, we recommend carefully checking the product information before purchasing or consuming our sauces. Although we strive to minimize the risk of cross-contamination and diligently follow strict manufacturing practices, there is a possibility that our products may come into contact with allergens during the production process. For more detailed information regarding allergens and our production practices, please visit this page.

At Saus.Guru, we are committed to maintaining the highest quality in our products. We strive to use natural ingredients wherever possible, and many of our sauces do not contain artificial coloring nor flavoring, but they do contain a controlled amount of preservatives to keep things safe. Moreover, specific product details are listed on the packaging and the product page on our webshop. We encourage customers to review these details prior to purchase. for more details on this you can check the ingredients description on the specific product page.

Saus.Guru sauces can be purchased directly from our webshop you currently visit, as well as from a range of supermarkets, specialty food stores, and online marketplaces & specialty shops. Please visit the “Where to Buy” section on our website to find a location nearest you.

To ensure the best quality and flavor of our sauces, we recommend storing them in a cool, dry place away from direct sunlight. Once opened, sauces should be refrigerated and used within the timeframe indicated on the bottle.

The shelf life of our sauces varies depending on the specific product, but most can be stored unopened for 5 months up to 18 months. The “Best Before” date printed on each bottle provides guidance. Please note that once a sauce is opened, it should be refrigerated and typically consumed within a month for optimal freshness and flavor.

We understand that many of our customers may have food allergies or sensitivities. Therefore, all allergen information is clearly listed on the label of each of our products, as well as on the product’s page on our webshop. However, if you have a severe allergy, we advise you to consult with your doctor before trying our products. Although we strive to minimize the risk of cross-contamination and diligently follow strict manufacturing practices, there is a possibility that our products may come into contact with allergens during the production process. For more detailed information regarding allergens and our production practices, please visit this page.
This is a great question which we are happy to answer as follows. We have been working hard towards a completely new product range specifically designed to cater those who prefer ‘the lows’ without compromising on flavor. Keep an eye out for our newsletter and stay updated on these new product developments. We do offer sauces that are specifically crafted for those who like to eat plant based. You can find specific details on plant based on each specific product page or use our navigation butler.
Absolutely! Our sauces are perfect for enhancing the flavors of your grilled and barbecued foods as well as tenderizing your cuts of meat. From our robust BBQ sauces to our fiery hot sauces, you’re sure to find a sauce that suits your grilling needs.
Yes, many of our sauces make excellent marinades. Their rich flavors penetrate deeply into the meat, adding a burst of flavor that elevates your dish as well as tenderizing your cuts of meat. Simply choose your favorite Saus.Guru sauce and let your meat marinate for a few hours or overnight before cooking. Just remember to check the application description on the specific product page as some sauces may be better suited for this purpose than others.
Yes, our sauces are versatile and many of them make fantastic dipping sauces. Whether you’re enjoying fries, nuggets, or any other snack, Saus.Guru sauces add that extra touch of flavor. Just remember to check the application description on the specific product page as some sauces may be better suited for this purpose than others.
Yes, we love to inspire our customers with delicious recipes featuring our sauces. You can find a variety of recipes on our website under the “Recipes” section. These recipes offer creative ways to use our sauces in your cooking, whether you’re looking to spice up a traditional dish or try something completely new.
Specific application (how to use) instructions vary based on the product. You will find application instructions on the individual product page under “How to Use” or included with the product packaging upon delivery. If you have any questions regarding the care of a product, our customer service team is here to assist you.

FAQ

Returns &
exchanges

At Saus.Guru, we want to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges within 14 days of the delivery date. The products must be sealed, unused, and in their original packaging. Please note that return shipping fees may apply and are not refundable.

Do you have an account at Saus.Guru? Then you can easily start a return from your ‘my account’ page. Don’t have an account at Saus.Guru? Then initiate your return by sending an email to returns@saus.guru and provide your order number, the items you wish to return or exchange, and the reason for your return. Our team will guide you through the process and provide instructions for returning the items.

While we aim to provide a hassle-free return and exchange process, we can only accept returns and exchanges for items that are unopened, unused, and in their original packaging. Any products returned beyond the 14-day period, or in a condition that is not new and unused, will not be eligible for a refund or exchange. Also, certain items may be excluded from our return policy due to health and safety reasons; these will be clearly marked on the product pages.

After we have received and inspected your returned item, it typically takes around 7-10 business days to process the refund. The refund will be applied to your original method of payment. Please note that the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company.

We aim to process orders quickly, which may limit the ability to cancel or modify your order. If you need to make changes or cancel your order, please contact our customer service team immediately via order@saus.guru. While we cannot guarantee that we can modify or cancel an order once it’s been placed, we will do our best to accommodate your request.

After your order is shipped, you’ll receive a confirmation email that includes a tracking number and link. By clicking on the link or entering the tracking number on the shipping carrier’s website, you can monitor the progress of your shipment. If you encounter any issues, feel free to contact our customer service team.

FAQ

B2B

Absolutely! Did you know Saus.Guru was founded by two professional chefs? Saus.Guru sauces are therefore crafted to meet the high standards of chefs and food enthusiasts alike. Our sauces can be used to enhance a variety of dishes and cuisines, making them a perfect addition to the kitchens of restaurants and other professional food establishments.

Yes, we offer bulk ordering options to meet the needs of businesses. If you’re interested in placing a large order for your restaurant, catering company, or retail store, please contact our sales team directly via the “Contact Us” form on our website, or send us an email to inquiry@saus.guru and receive more information.

We are always open to new partnerships and opportunities. If you are interested in becoming a Saus.Guru dealer or distributor, please reach out to us via the “Become a Dealer” form on our website, or send us an email to inquiry@saus.guru and receive more information. Our team will provide you with information on the requirements and process.
Our dedicated customer service team is ready to help with any inquiries or issues you may have. You can reach us through the “Contact Us” form on our website, by sending an email to our customer service address, or by calling the customer service number provided on our website. We strive to respond to all inquiries as quickly as possible.

FAQ

Saus.Guru
gift card

Gift cards are available on our website, click this link.

No, our gift cards have unlimited validity.

No, it’s not possible to redeem the gift card for cash. If you return a purchase made with a gift card, the refund will be issued in the form of a gift card, not cash.

The gift card is digital and sent via email. If the email is lost, contact us at inquiry@saus.guru, and we’ll assist you further.
No, our gift cards are non-refundable.
Yes, our gift card is only valid on saus.guru, not at our resellers.
Yes, you can. The gift card will be sent in PDF format to your e-mail. So you are able to print or forward the gift card.
During the checkout process, there’s an option to pay with a gift card.
Yes, you can if the checkout amount exceeds that of the gift card.
Yes, you can use the gift card until the balance is exhausted.

FAQ

Other
questions

Absolutely! We’d love to keep you informed about new products, special promotions & discounts, delicious & inspiring recipes and the latest Saus.Guru news on subjects like limited editions and events. You can sign up for our newsletter at the bottom of our homepage. Just enter your email address in the provided field and click “Subscribe”.

Absolutely. At Saus.Guru, we take your privacy very seriously. We employ advanced security measures to ensure that your personal information is kept safe and confidential. We adhere to stringent data protection regulations and do not sell or share your personal information with third parties for marketing purposes. For more details, you can review our Privacy Policy on our website.
We are here to help! You can reach our customer support team by the WhatsApp button on our website or use our customer contact form here or use the listed email address or phone number in the footer of our website. Our WhatsApp-team is available Monday through Friday, from 9:00 AM to 11:00 AM and via telephone from 9:00 AM to 16:00 PM and via e-mail 24/7 with an aimed response time of < 48hrs.
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The rating of saus.guru at WebwinkelKeur Reviews is 9.6/10 based on 350 reviews.

Maintenance 🛠️

DUE TO MAINTENANCE WE ARE SHIPPING ALL NEW ORDERS ON FRIDAY, FEB. 14

OUR APOLOGIES FOR THE INCONVENIENCE

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Attention, Saus.Guru enthusiast! 🎄

Between December 19th and January 5th, our team is enjoying holiday season. We'll resume work on Monday, January 5th, and orders will be processed then.

While we’re closed for the holidays, you can still find our products at our dealers.

Find dealers

Looking for a last minute gift? Order our Saus.Guru gift card and instantly get it delivered to your inbox.

Order digital gift card